Sarah Jones
Homeowner
Funds are held securely by Stripe, our regulated payment partner—not released until you confirm the work is done and done right. Complete transparency at every stage.
Find a tradesperson, discuss the work, and agree a fixed price or hourly rate with a guarantee.
Funds are held securely by Stripe, not with the tradesperson. They're ring-fenced and fully protected.
They upload before and after photos as timestamped evidence. Everything is locked and auditable.
You have 3–7 days to inspect (depending on job value). Check the work against the quote, tick off the checklist.
Once approved, funds move to the tradesperson's account. If you don't act, they auto-release after the window.
Tradesperson explains their work. You submit photos, messages, and details of the issue. Everything is timestamped and locked.
Our team reviews all evidence—photos, messages, inspection notes. We apply the job checklist and guarantee to reach a fair outcome.
Funds are either released, refunded, or split. You'll know the decision with full explanation. Disputes are rare; most jobs release on first approval.
Your payment is held by Stripe, our FCA-regulated partner. Protected until you authorise release. Never paid early.
Before & after photos are timestamped & locked. Both sides upload. No disputes without proof. Audit trail is complete.
Disputes are reviewed thoroughly. We read the evidence, apply the guarantee, and decide fairly. Most cases resolve within days.
If you forget to approve, funds auto-release after the window. No stalled jobs. Tradespeople are never left waiting.
Post your first job and experience escrow protection yourself. No commitments—just fair, transparent work.