How it works
How Hyyryn works
A job here is eight stages long, and every one of them leaves something in a record neither side can edit afterwards. This is the long version of it: the screens, the money, and what happens when the two of you disagree.
- You describe itA few words and a photograph. Nothing is charged to ask.
- They price itA real person reads it and comes back with a figure.
- The record keeps itEvery step leaves something behind that nobody can alter.
Every step leaves something behind
Eight stages. The screen plays the one you are on, and the record beside it fills up as the job moves through them. Nothing in it can be edited afterwards by either side.
The money: With you
The record
Filed as the job moves, and checkable against its own fingerprint six years later.
- What you asked for, dated, before anyone quoted on it.
- Every quote as it was written, and the one you accepted.
- The agreed figure, and the moment it was committed.
- The state of the place before anyone touched it, agreed by both of you.
- The photographs and the sealed messages, each with its time and a fingerprint.
- Who accepted what, who contested it, and when.
- The finished state, agreed, and when you signed it off.
- The whole file, locked, and the decision with its reasons.
You describe the job
It leaves: What you asked for, dated, before anyone quoted on it.
A few sentences in your own words, the postcode, and a photograph if you have one. It costs nothing and commits you to nothing. A photograph is worth more than a paragraph: it is the difference between a price and a guess.
Tradespeople quote
It leaves: Every quote as it was written, and the one you accepted.
People near you read it and reply with a figure, a guarantee and how long they need. Message anyone you like before committing to anything. There is no fee for talking, and nobody is promoted for paying us.
You accept, and the money is committed
It leaves: The agreed figure, and the moment it was committed.
Accepting charges the amount to your card through Stripe. It is held at Stripe against the job, not paid to the tradesperson, until one of three things releases it. The tradesperson can see it is committed, which is why they will start.
Before a spanner is lifted
It leaves: The state of the place before anyone touched it, agreed by both of you.
The tradesperson photographs the space before starting, and you agree the photographs. That agreement is the official start of the job: it fixes what the place looked like before, so nothing that was already broken can be blamed on the work, and nothing the work did can be called pre-existing.
Say nothing for 48 hours and it is agreed anyway. Contest it and the job does not start until it is sorted out.
The work happens
It leaves: The photographs and the sealed messages, each with its time and a fingerprint.
Materials, progress, and anything either of you says in the thread that matters. Any message can be sealed by either side. Everything filed is fingerprinted the moment it arrives.
Either of you can contest what is filed
It leaves: Who accepted what, who contested it, and when.
When one side files something the other has 48 hours to say it is wrong. Say nothing and it is accepted. That is deliberate: silence should cost you the argument, not the money. Something confirmed while the tradesperson is still on site is worth more than anything confirmed later.
Contesting a photograph freezes the money where it is. It does not raise a dispute and it puts nothing on anybody’s record: it stops the clock so the two of you can sort out what the picture actually shows.
You agree the finish, then release
It leaves: The finished state, agreed, and when you signed it off.
The tradesperson photographs the finished work and you agree those photographs against the ones from before anything was touched. That agreement is what finishes the job: without it the work is not complete and the money does not move, however long anyone waits.
Release when you are happy, and it can be the same minute you agree. If you do nothing the window runs out and the money goes on its own: three days under £500, five at £500 and above, counted from the moment the completion photographs were agreed, not from the moment they were taken.
Or you raise a dispute
It leaves: The whole file, locked, and the decision with its reasons.
Either side can, while the money is still held, and raising one freezes it exactly where it is. Everything sealed on the job locks so neither side can tidy the record afterwards. There is a 14-day deadline, past which a person picks it up.
Afterwards. You review the tradesperson, and the tradesperson gives feedback on you, privately. Your review stays sealed until you have both written, or until 14 days after the job finished, whichever comes first, and then it is published, good or bad. The reviews policy
Who is allowed to quote
A person rehanging a door and a person touching your gas are not the same risk, and pretending they are helps nobody.
Gas work needs Gas Safe registration by law and notifiable electrical work needs Part P. When the checks run, a trade without the registration will not be able to quote for it here.
When the checks run: credentials, insurance and identity, checked before a tradesperson can quote on the job at all.
When the checks run, the setting will say only checked trades when you post the job. The consequence is written next to the switch, and whichever way you set it is recorded against that job.
Being straight with youRunning now: nobody is shown or can price until their right to work in the UK is checked; a person looks at the registrations and insurance a tradesperson adds, and a profile shows only what was checked and is in date; Stripe checks identity and bank before anyone is paid. Not built yet: the rules in the table above that stop a trade pricing without a registration, and the “only checked trades” setting. Until they are, look for the registration on a profile before you accept a price. We would rather tell you that than let you assume a check happened.
What it costs
One fee, on one side of the job, taken once.
No charge to post, to ask, to message, or to be paid attention to. The price you agree is the price you pay.
Taken when the money is released, never before, and capped at £500 however large the job. No lead fees, and no subscription needed to find work.
- To join
- £0
- To quote
- £0
- If you lose
- £0
- Fee cap
- £500
Five per cent of the quote, until five per cent reaches £500. Ten jobs, and the rate actually paid in the last column.
- Hyyryn takes
- £70
- The trade receives
- £1,330
- Rate paid
- 5%
On a £1,400 quote, Hyyryn takes £70 and the trade receives £1,330.
| The quote | Hyyryn takes | The trade receives | Rate paid |
|---|---|---|---|
| £140 | £7 | £133 | 5% |
| £320 | £16 | £304 | 5% |
| £650 | £32.50 | £617.50 | 5% |
| £1,400 | £70 | £1,330 | 5% |
| £2,800 | £140 | £2,660 | 5% |
| £5,800 | £290 | £5,510 | 5% |
| £9,500 | £475 | £9,025 | 5% |
| £10,000 | £500 | £9,500 | 5% |
| £12,000 | £500 cap | £11,500 | 4.17% |
| £20,000 | £500 cap | £19,500 | 2.5% |
- Taken on release, and only on releaseFrom the payment as it clears to the tradesperson, never before, and never from you. The homeowner pays the quote and nothing else.
- The cap is reached at £10,000Above it the rate actually paid starts falling: 4.17 per cent on a £12,000 job, 2.5 per cent on a £20,000 one. The cap is there so the larger the job, the weaker the argument for doing it off the platform.
- A part-release pays a part-feeIf a dispute ends in a split, the fee follows the money: five per cent of what actually clears, and nothing on what does not.
- No lead fee, no credit pack, no subscription neededSo the number of jobs a tradesperson goes after is a decision about their time rather than about their money. Plus, an optional plan for the business around the work, changes none of this and moves nobody up the results: the plans.
- No VAT on the feeHYPEBOX LTD is not registered for VAT, so the fee is the whole of it. It is shown on the monthly statement, never folded into the payment where it cannot be seen.
If it goes wrong
Nothing moves while a dispute is open.
An outcome can send it to either side, or split it proportionally where part of the work was done properly and part was not.
A person decides anything over the amount our dispute assistant may decide on its own, which started at £100 and rises only as its decisions are shown to agree with a person’s. Whatever it is worth, a person always decides a dispute about damage or safety, one where both of you filed evidence, one raised from an account less than a week old, and one from an account that has raised two or more in ninety days. If the assistant decided, you are told so, and you can ask for a person to look again.
Where the money actually sits, the three things that move it, and what you are owed if a tradesperson never turns up.
- Day 0A dispute is raisedThe money stays with Stripe, paid to nobody until it is decided, and the job’s record locks.
- By day 4The other side answersOr the two of you settle it. Evidence can be added until it is decided, and a photograph not contested within 48 hours stands.
- By day 14A decisionBy the written rules, the same way every time. Stripe is told to pay or refund, all of it or part.
- After day 14A person picks it upIf it is not decided by then, and both of you are told. At any point either of you can ask for a person to look again.
From the terms, sections 8.2 to 8.4.