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Payment protection: the money is held at Stripe against this job until the homeowner releases it, their time to check runs out, or a dispute is decided How it works

Raise a dispute

Before raising a dispute, we encourage you to message Eleanor directly. Most issues can be resolved through conversation.

Message Eleanor
Eleanor Whitfield
Living room rewire Electrical
Eleanor Whitfield · Earlsdon, MK12
Paid through Hyyryn
…
Protected
22 Apr 2026
#QT-2026-0415
Disputed

What's the issue?

Select all that apply.

Funds not released
The work is finished and the homeowner is holding back the money
Scope creep
Homeowner requesting additional work not in the original quote
Unfair rejection
Work was completed to standard but is being unreasonably rejected
False damage claims
Homeowner claiming damage that was pre-existing or unrelated
Other
Something else: describe below
Upload photos
Up to 6 photos showing your completed work

Flagged messages

Messages you flagged during your conversation with Eleanor will be included as evidence automatically.

23 Apr, 09:15
"I'm not happy with the sockets. They look crooked to me. I'm not releasing the funds until you come back and redo them."
24 Apr, 11:30
"Actually I also want the consumer unit upgraded now. That should have been included."
2 messages will be included
…
Held by payment protection

Once you send this, the money stays where it is until the dispute is decided. Neither of you can move it.

Not raised yet

What happens next

Dispute submitted
We tell Eleanor, and the money stays at Stripe, paid to nobody
Immediate
The answer
The other side answers, and you can still settle it with Eleanor
Within 4 days
Hyyryn decides
On the evidence from both of you. Not decided in 14 days, a person takes it on
Aim: 14 days
Resolution
The money is released, refunded or divided, on the rules in terms 8.3
I confirm this dispute is raised in good faith and the evidence is accurate
Cancel

Confirm dispute

You're about to raise a dispute for the living room rewire (£810). Eleanor will be notified and the funds will be locked until resolved.

This is a formal process. False disputes may result in account restrictions.

Dispute raised

Your dispute has been submitted. Eleanor has 4 days to respond with evidence. We'll keep you updated.

#DR-2026-0424
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