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James Mercer
James Mercer
Plumber · Gas Safe
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Escrow protected — funds are held safely until both parties agree How it works

Raise a dispute

Before raising a dispute, we encourage you to message Sarah directly — most issues can be resolved through conversation.

Message Sarah
Sarah Johnson
Living room rewire Electrical
Sarah Johnson · Earlsdon, MK12
Verified homeowner
£810
In escrow
22 Apr 2026
#QT-2026-0415
Disputed

What's the issue?

Select all that apply.

Funds not released
Work completed but homeowner has not approved release
Scope creep
Homeowner requesting additional work not in the original quote
Unfair rejection
Work was completed to standard but is being unreasonably rejected
False damage claims
Homeowner claiming damage that was pre-existing or unrelated
Other
Something else — describe below
Upload photos
Up to 6 photos showing your completed work

Flagged messages

Messages you flagged during your conversation with Sarah will be included as evidence automatically.

23 Apr, 09:15
"I'm not happy with the sockets. They look crooked to me. I'm not releasing the funds until you come back and redo them."
24 Apr, 11:30
"Actually I also want the consumer unit upgraded now. That should have been included."
2 messages will be included
£810
Locked in escrow

These funds will be locked while the dispute is reviewed. Neither party can access them until resolved.

Pending dispute submission

What happens next

Dispute submitted
We notify Sarah and lock the funds
Immediate
Homeowner response
Sarah submits their side with evidence
Within 5 days
Hyyryn review
Both sides reviewed with all evidence
Within 14 days
Resolution
Funds released or refunded based on evidence
I confirm this dispute is raised in good faith and the evidence is accurate
Cancel

Confirm dispute

You're about to raise a dispute for the living room rewire (£810). Sarah will be notified and the funds will be locked until resolved.

This is a formal process — false disputes may result in account restrictions.

Dispute raised

Your dispute has been submitted. Sarah has 4 days to respond with evidence. We'll keep you updated.

#DR-2026-0424
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