How can we help?

Post your job for free and read the prices that come back. When you accept one and pay, Stripe holds the money against the job: not Hyyryn, and not the tradesperson. It is released when you sign the work off, or when your time to check it runs out. If something is wrong, raise a dispute before you sign off and the money stays where it is until it is decided.

How it worksPayment protection

Nothing to post a job, read the prices or message a tradesperson. You pay the price you agree and nothing is added to it. Hyyryn's fee is five per cent, taken from the tradesperson when the money is released, not from you.

What it costs, in full

You need an account. From My jobs, press Post a job and say what needs doing, the area, the trade (or "Not sure"), when you need it and, if you like, a budget and up to six photographs. Nothing is agreed and nothing is charged until you accept a price.

Post a job

Hyyryn is open in England and Wales: a job can be posted from any postcode there, and it reaches the tradespeople whose own travelling distance covers it, nearest first. Scotland, Northern Ireland, the Channel Islands and the Isle of Man are not open yet; write to hello@hyyryn.com and we will tell you when they are. Hyyryn is new in most places, so there may be few trades near you at first: post the job anyway, and it is there for every trade who joins nearby.

Distances and districts use Ordnance Survey’s open data (Code-Point Open). Contains OS data © Crown copyright and database right 2026. Contains Royal Mail data © Royal Mail copyright and database right 2026. Contains National Statistics data © Crown copyright and database right 2026.

Tradespeople in that trade who cover your area see it and can send a price. Each price arrives on the job in My jobs, and you are told by email. You can have as many prices as come in, and turning one down costs nothing.

My jobs

Up to six photographs, 10 MB each. Three usually covers it: the problem, where it sits, and anything already tried. In the words, be plain and specific (age, make, when it started, what you have tried), because anything a tradesperson has to guess at gets priced as a risk.

Before you accept a price, a tradesperson sees your first name and the district part of your postcode, not your street. Your full postcode goes only to the one whose price you accept, when you accept. Hyyryn never asks for your street: you give it to them yourself, in messages.

Privacy

Yes, as many as you like, and each one is free.

For now, yes: a price on Hyyryn can be up to £1,500, while payment protection is new. A tradesperson cannot send a larger price, and a listing cannot show one. Larger jobs will open once it has run for a while.

Create a tradesperson account (free), set up payouts with Stripe, then post a service: what you do, where, and how you price it. Homeowners can ask you for a price from the listing. No one can pay to be shown first.

Join as a tradespersonPost a service

Five per cent of the job, taken when the money is released to you, and never more than £500 however large the work. Nothing to join, list or quote, no lead fees, and no subscription needed to find work. Plus is an optional plan for the business around the work.

What it costs, in fullThe plans

No. Sole traders and ordinary partnerships can join. Leave the company number blank when you register, because they do not have one.

Join as a tradesperson

Any registration the law requires for the work you offer, such as Gas Safe for gas work and Part P for notifiable electrical work. Public liability insurance is not a legal requirement, but on Hyyryn you need it to price gas, heating, electrical and roofing jobs, and any job of £1,000 or more: at least £1 million of cover, with the certificate checked by us and in date. Employers' liability is usually required by law once you employ anyone.

Your checks

You choose your trades and how far you will travel. Each listing carries its area and homeowners see it before they ask you, so you are not asked to price jobs you will not drive to.

Post a service

A clear photograph of your face, not a logo. Name each listing after the job rather than the trade, and say plainly what it covers and what it does not. Add photographs of your own finished work, not stock pictures.

Settings

No. Reviews on Hyyryn come only from jobs completed and paid for through Hyyryn, so every one is tied to a real job.

On your dashboard: every job you have posted, whose move it is, and the prices that have come in.

My jobs

Each price links to the tradesperson's profile. It shows what was checked and is in date: their right to work, the registrations and insurance a person at Hyyryn has looked at, their company when the register names them, and their record of jobs on Hyyryn. You can also look up any limited company on the public register, free, with Hyyryn Records.

Open RecordsWhere we actually are

A person at Hyyryn looks at the registrations (such as Gas Safe) and insurance a tradesperson adds, and their profile shows only those that were checked and are in date. For gas, heating, electrical and roofing work, and any job of £1,000 or more, a tradesperson cannot send a price at all until their own public liability insurance (at least £1 million) has been checked by us and is in date. That is their insurance, not Hyyryn's: Hyyryn does not insure the work. Not built yet: stopping a tradesperson without the registration from pricing work that needs it, so for gas or notifiable electrical work, look for it on their profile before you accept a price.

How it worksWhere we actually are

Yes. Message anyone you like before you commit to anything, free. For work that cannot be priced from a description, ask for a visit first, and they come and price what is there.

Ask as many tradespeople as you like. Each price is kept exactly as it was written, and getting one or turning one down costs nothing.

The price you accept is the price you pay; nothing is added by Hyyryn or by the card. A tradesperson's price is for the whole job, including parts, and VAT if they charge it.

What it costs

Accept their price and pay. The amount is charged to your card and held at Stripe against the job, and they see your full postcode. Give them your street in messages. Before they start, they photograph the space and you agree the photographs: that is the start of the job.

How it works

If the work has not started, you get the full amount back to the card you paid with. How quickly it shows is up to your bank.

What it costs

On your dashboard: every job you have priced or are working on, whose move it is, and by when.

My jobs

No. No lead fee, no credits and no charge per price. You pay only the five per cent when money is released to you.

What it costs

Your price is for the whole job, including parts, and VAT if you charge it. The homeowner pays exactly that figure. If you are not VAT registered, you cannot charge VAT.

The homeowner pays the whole price when they accept it and Stripe holds it, so you can see the money is there before you start. Money paid outside Hyyryn is not covered by payment protection.

Payment protection

Payment protection, disputes and the job record cover only work arranged and paid through Hyyryn. A job paid in cash or by bank transfer is between you and the customer, and we cannot step in.

Terms

At Stripe. The homeowner's card is charged when they accept a price and pay, and the amount is held at Stripe against the job. It is released to the tradesperson when the homeowner signs the work off, or when the time to check it runs out.

Payment protection, in full

When you accept a price. The full amount is charged to your card then, and Stripe holds it until it is released. Posting a job and getting prices takes nothing from your card.

By card, through Stripe: Visa, Mastercard, Maestro or American Express, debit or credit. Bank transfer and direct debit are not offered, because payment protection depends on money that can be held and returned.

It is held at Stripe, Hyyryn's payment provider. Stripe Payments UK Limited is authorised by the Financial Conduct Authority as an electronic money institution (reference 900461).

Payment protection

No. You pay the price you agree and nothing else, and paying by card carries no surcharge. Our fee is five per cent, taken from the tradesperson's payment when it is released.

What it costs

Accepting a price and paying charges the full amount to your card: it is a payment, not a hold. Stripe keeps it against your job, and it does not reach the tradesperson until you release it or your time to check runs out.

Not at the moment. The whole price is paid when you accept it and held until it is released. Paying for a larger job in instalments is being explored; it is not available yet.

You can, but payment protection covers only money paid through Hyyryn. Paid any other way, we cannot hold it, freeze it, or step into a disagreement about it.

What it costs

A refund goes back to the card you paid with. How quickly it shows depends on your bank, usually a few working days.

Yes. A receipt is emailed when your payment is secured, and every receipt is kept in your account.

No. Hyyryn does not guarantee the work itself; payment protection is what we offer. Your statutory rights are unaffected, and Citizens Advice gives free, independent guidance.

Complaints

When the homeowner signs the work off, or when their time to check it runs out. The money is then transferred by Stripe to the account you connected for payouts.

How you get paid

The homeowner pays the whole price when they accept yours, and Stripe holds it, so you can see it is there before you start. It is released to you, less our fee, when they sign the work off, or automatically when their time to check runs out.

Payment protection

Five per cent of the job, capped at £500. On a £2,000 job you receive £1,900; on £12,000 the cap applies and you receive £11,500. If a dispute ends in a split, the five per cent applies only to the part that reaches you.

What it costs

Release starts the payout straight away. When it lands is set by Stripe's schedule and your bank, typically two to three working days.

A Stripe payout account in your own name. You enter your identity and bank details on Stripe's own pages, in about five minutes, and Stripe holds them, not Hyyryn. It is free.

Settings

Your fee, and any VAT on it, is shown on your monthly statement, and statements are ready for your accountant.

My money

Do not sign it off. Raise a dispute from the job and the money stays with Stripe until it is decided. Whoever did not raise it has four days to answer, and both of you can add photographs, the messages and the scope you agreed while it is open.

My disputes

Open the job and raise a dispute before you sign off. Choose what is wrong, describe it and add up to six photographs; the messages on the job come with it. Send it, and the money freezes straight away.

My disputes

It is decided on what you have both filed: released, refunded, or split where part of the work was done properly. Smaller disputes that neither side contests can get an automatic first decision; the rest are decided by a person, and you can always ask a person to look again. If it is not decided within fourteen days, it is escalated and a person takes it on; the money stays frozen until it is decided.

Payment protection

If the work has not started, the money has not reached them, and you can have it back in full. Raise it from the job, or write to us below.

My jobs

Only money paid through Hyyryn is held at Stripe and can be frozen in a dispute. Money paid any other way is not covered.

Raise a dispute from the job before you sign off, and choose "Damage to property". It is decided by a person.

My disputes

Raise a dispute from the job. Where part of the work was done properly and part was not, the money can be split between you.

The money stays with Stripe and goes to nobody until it is decided. You have four days to answer with your photographs, the messages and the scope that was agreed. Once you have answered, a person decides it on what both of you filed.

My disputes

If they cancel before the work starts, their money goes back to them and no fee is taken from you, because nothing was released.

If the homeowner says nothing, your finished photographs count as agreed after 48 hours and the money is released at the end of their time to check. Either of you can raise a dispute while the money is held.

What it costs

It tells us you are happy with the finished work, and the money Stripe is holding goes to the tradesperson. You can do it as soon as you have agreed the finished photographs.

Three days on a job under £500, five days at £500 and above, counted from the moment the finished photographs are agreed. Sign it off sooner if you are happy. If you do nothing, the money is released when the time runs out.

How it works

Compare the finished photographs with the ones from before. Check the work is what you agreed, the place was left clean, and any certificate is attached and in your name. If something is not right, raise a dispute instead, because signing off releases the money.

You cannot release part of the money yourself. Where part of the work was done properly and part was not, a dispute can split it between you.

No. A dispute can be raised only while the money is still held, and signing off releases it.

When the finished photographs are agreed: three days on a job under £500, five days at £500 and above. Add the photographs as soon as the work is done.

How it works

You are still paid. Your finished photographs count as agreed if the homeowner says nothing for 48 hours; their time to check then runs, and the money is released automatically unless a dispute is raised. The job needs agreed photographs from before the work, too.

What it costs

Once the job is finished and paid for through Hyyryn, review it once, from My jobs. Stars alone are fine; words are optional. It is published under your first name and last initial, and the tradesperson can reply once, in public.

My jobs

No. A review cannot be edited once it is sent, and a tradesperson cannot edit yours.

Only the people on a job completed and paid for through Hyyryn can review it, once, and only about each other. Nobody can pay to have a review written, hidden or removed.

Our reviews policy

Once the money is released, a dispute can no longer be raised on the job. Your statutory rights are unaffected, and Citizens Advice can help.

Complaints

If it is about the work or the tradesperson on a job (not done, done badly, unfinished, or they did not come), raise a dispute from the job while the money is held. That freezes it.

My disputes

Yes. We can suspend or close any account that breaks our terms, acts fraudulently or puts other people at risk.

Terms

No. A dispute is about the work or the tradesperson and is raised from the job; it freezes the money while it is decided. A complaint is about Hyyryn itself: the platform, a decision we made, or how we handled something. It does not move any money.

Which is it, in full

Write to us below with the topic "A complaint about Hyyryn", or email support@hyyryn.com with "Complaint" in the subject. We acknowledge it within 2 working days and answer within 20. Where to go if we do not put it right is on the Complaints page.

Complaints

From homeowners, on jobs completed and paid for through Hyyryn. Every review is tied to a real job.

You can reply once, in public, under it. Being unkind is not, on its own, a reason to remove a review. If it breaks our reviews policy, report it from Reviews on your dashboard: a person decides within 5 working days.

What we take down

Use "Forgot your password" on the sign-in page and a link is sent to your email. It works once, for an hour. If the email does not arrive, look in junk, then write to us below with the topic "My account".

Reset my password

To change your password, use the same "Forgot your password" link. Your email address cannot be changed from Settings yet: write to us below with the topic "My account" and a person will do it.

Reset my password

In Settings, choose which notices reach you and how often emails come. Notices about money and disputes are always sent straight away, because they are part of the record.

Settings

In Settings, choose which notices reach you and how often emails come. Notices about money and disputes are always sent straight away, because they are part of the record.

Settings

On your dashboard: every job and every payment, with receipts.

My jobs

On your dashboard: every job, what has been released and what is still held, with statements for your accountant.

My money

Write to us below with the topic "My data and privacy", or to support@hyyryn.com. A person replies to confirm it is you before anything is closed. Payment records are kept for the time the law requires.

Privacy

No. Hyyryn is reached in writing: the form below, support@hyyryn.com or hello@hyyryn.com. A person reads every message and replies by email.

A person reads every message and replies by email. We do not promise a set time for general questions. A complaint is acknowledged within 2 working days and answered within 20; a request about your data is answered within 30 days.

Complaints

On the Landlord and Agent plans, one PDF for a home that you can give to a council, a tribunal, a deposit scheme or a tenant: its details and certificates, every job done there through Hyyryn with its photographs, what was paid and the log, with an index that links to each part. A ZIP of the original files comes with it, with how to check each one. A pack shows what Hyyryn held at the moment it was made and never changes; make another to bring it up to date. Packs already made stay downloadable if the plan ends, and are kept six years.

Your organisationWhat a pack holds

On the Agent plan, an owner or admin can give a manager a limit. A price over it is not taken on: it goes to the owners and admins, and one of them who is not that manager approves it, or refuses it with a reason. What is approved is that price, at that amount, until the price’s own date or 30 days; a new price is a new request. A job posted as an emergency can go ahead and be confirmed afterwards, unless the organisation turns that off. Nothing is approved from an email, and a request is never taken as approved because nobody answered.

Your organisationWhat is kept

On the Landlord and Agent plans, each contractor you use that is a company is read on the Companies House register every morning. A proposal to strike it off, a status other than active, a notice in The Gazette or an insolvency case is sent to you at once; filings due or overdue come together once a week, or not at all if you choose. Each line is the register’s own words with the day it was read, and Companies House does not check that what companies file is accurate. It does not cover sole traders, insurance, Gas Safe or electrical scheme registration, county court judgments, personal insolvency or disqualified directors: check those yourself before each job.

Your organisationCheck a company

If you confirmed your company number on Hyyryn and an organisation on the Landlord or Agent plan uses you, it is told when the public Companies House register shows something new about your company, in the register’s own words. So is a homeowner who takes on your price, until a year after the job ends. Nothing else about you is passed on, and a sole trader is not watched. If a price of yours is waiting for an organisation’s approval, you are told it is waiting.

How this works

With Plus, yes. Own jobs, a tab in your dashboard, keeps what you did and when, your notes, and photographs before, during and after, taken on your phone or sent from a computer. Each one is received and fingerprinted by Hyyryn as it arrives, which helps you show what you did and when; a note is never edited, and a correction is added under it. You decide how long each record is kept, 6 years or 15 for building work, and you can export or delete it at any time. Give your customer the notice shown there before you start: for their details, you decide and Hyyryn keeps them for you.

Your own jobsThe terms, 15.14

Open the link in the email and sign in, or create an account, with the address it was sent to. You pay nothing for being in an organisation; any plan is paid for by its owner. The invitation lasts for the time the email states.

How we use your details

Write to us below with the topic "My data and privacy", or to support@hyyryn.com, and say which you want. A person replies to confirm it is you, and we answer within 30 days. Payment records are kept for the period HMRC requires.

Privacy

Your account details, your jobs, prices, messages, photographs and reviews, and your payments. For tradespeople, identity and credentials too. We use it to run the marketplace, take and release payments through Stripe, decide disputes and meet legal duties.

Privacy notice

No. Your card is handled by Stripe, and Hyyryn never stores card numbers.

Privacy

No. We will never sell your personal data to third parties for marketing purposes.

Privacy

Signing in is kept in your browser’s own storage, not a cookie, and a few choices you make are remembered on your device. Hyyryn sets no advertising or analytics cookies. Stripe and Cloudflare set their own, for payments and security., Cloudflare and, if you sign in with it, Google set their own, for payments, security and signing in.

The privacy notice, section 8

Yes, in three ways. Nobody is shown to you or can send a price until their right to work in the UK has been checked. A person at Hyyryn looks at the registrations (such as Gas Safe) and insurance a tradesperson adds, and a profile shows only those that were checked and are in date. Stripe checks their identity and bank before they can be paid.

Not built yet: stopping a tradesperson without Gas Safe or Part P from pricing gas or electrical work. Until it is, look for the registration on their profile before you accept a price for that work.

Where we actually are

A free tool that reads a UK limited company's public record at Companies House and The Gazette. Every line shows when it happened, when we read it, and a link to the source. You do not need an account to look a company up.

Open Records

The company's name, number, status, type, date of incorporation, registered office and nature of business; when its accounts and confirmation statement are due; any insolvency or charges; and from The Gazette, insolvency notices and proposals to strike it off.

What we read

No. Records shows what the public register says. Companies House does not check what companies send it, and an empty result is not a clean bill of health.

What we read

Records covers UK limited companies only. Sole traders and ordinary partnerships do not file at Companies House, so there is no record to read, and that does not mean anything is wrong.

Open Records

It keeps a company on your account. Every morning we read the register for it, and when a filing falls due within 30 days or goes overdue, a notice is published in The Gazette, or a strike-off is proposed, it is in your notifications. When you hire a trade whose company is on the register, that company is watched for you, free, from the price you take on until a year after the job ends. A tradesperson on Plus can also choose up to 10 companies of their own, such as a main contractor or a supplier. Sole traders are not on the register, and a quiet register does not mean a company is safe. You can turn the notices off in your settings.

Your list

On Your checks, add your company number. We read the company's name from the register and you confirm it is yours. Your profile then shows the number with a link to its public record, and the record on Records says the company is on Hyyryn.

Your checks

If our copy does not match the register, tell us and we will read it again and correct it, free. If the register itself is wrong, only the company can correct it, at Companies House.

What we read

From Verification on your dashboard. Add each registration and policy, and see where each one stands.

Your checks

Write to hello@hyyryn.com, or below with the topic "Press and partners".

About Hyyryn

Hyyryn is a trading name of HYPEBOX LTD, registered in England and Wales under number 16355767. Payments are handled by Stripe Payments UK Ltd (FCA 900461); Hyyryn itself is not FCA authorised.

About Hyyryn